When your new roof has problems…

Unfortunately, it can happen—new roof installations or repairs to existing roofs fail for a variety of reasons.

What should you do?

Contact the experts at Roof Surgeons for free contractor mediation services. Sometimes it’s difficult to deal with a reluctant contractor who doesn’t want to take responsibility for his work. That’s where the experts at Roof Surgeons can give you the advantage. We will mediate, at no cost to you, with your roofing contractor to ensure your roof gets the attention it needs.

What You Get

An expert from Roof Surgeons will come to your home to inspect your roof and determine what needs to be repaired or replaced. He will then sit down with you at your convenience to discuss needed repairs and work with you to create an action plan to address your issues. Roof Surgeons will then mediate on your behalf to get you the quality roof you paid for.

Why Trust Roof Surgeons

You can rely on our vast experience providing top quality roofing solutions to know what needs to be done to bring your roof up to code and to meet high quality standards. We leverage that knowledge to hold your roofing contractor responsible for his or her work, and we have an excellent track record in reconciling roofers and customers. Count on Roof Surgeons to get the results you need without the headache of trying to handle it yourself.

satisfaction-ribbon  Contractor Mediation satisfaction ribbon

How Contractor Mediation Works

Initial Consultation

Every mediation case is assigned to an expert with extensive experience in mediating between roofing contractors and unsatisfied customers. He will conduct the initial diagnosis of your roofing issues to pinpoint what caused them. We also bring in an independent, professional home inspector to verify our findings.

Contractor Contact

After determining the extent of the contractor’s responsibility in repairing your roof, the Roof Surgeon expert will contact the roofing contractor to discuss our findings and what needs to be done to address the issues. The goal is to resolve the issue and get the contractor to come out and repair your roof as soon as possible.

Mediation & Roof Repair

Should the roofing contractor baulk at fixing the damage to your roof and/or water damage, Roof Surgeons will take your case before official arbitration and act on your behalf to reach resolution. In the meantime, our expert roofers will come to your home and begin the necessary repairs to eliminate any further damage.

Final Option: Court

If official arbitration fails to make progress, Roof Surgeons is prepared to take your case to court. We have highly effective lawyers with an excellent track record in obtaining judgment on the customer’s behalf. This is a worst-case scenario that doesn’t happen often, but know that this is an option we’re willing to take on your behalf.